PIP contact number: the PIP enquiry line for existing claims

If you already get Personal Independence Payment (PIP), or you have started a claim and want to check on it, the number you need is the PIP enquiry line run by DWP's Disability Service Centre. It is a different number from the one used to start a claim.

Want to start a new claim? See our PIP helpline guide.

What to report straight away

You must tell the PIP enquiry line promptly if:

• you need more or less help with daily living or getting around
• a health professional says your condition will last a longer or shorter time than you said before
• a medical professional says you may have 12 months or less to live — you could get PIP at a higher rate under the special rules for end of life
• you go into hospital, a hospice, a nursing home or a care home
• you go into a residential school or college, foster care or local authority care
• you are imprisoned or held in detention
• you plan to go abroad for more than four weeks
• your immigration status changes (if you are not a British or Irish citizen)
• you start or stop getting other pensions or benefits

Also tell them about a new address, bank account or doctor. Not reporting changes can lead to an overpayment you have to repay, so it is worth calling as soon as something changes.

Checking on a claim or payment

PIP is usually paid every four weeks into your bank, building society or credit union account. Your decision letter shows the date of your first payment, the usual day you will be paid and how long your award lasts. If a payment falls on a bank holiday you are usually paid before it.

If you are waiting for a decision, have your National Insurance number ready when you call so the adviser can find your claim quickly.

PIP reviews

Your letter says when your claim will be reviewed. First awards last anywhere from 9 months to 10 years, depending on whether your needs are likely to change. When a review is due you will be sent a form; fill it in carefully and send fresh evidence, just as you did for the first claim. Ring the enquiry line if you need more time or help with the form.

Getting through more quickly

• Many callers find mid-week and mid-afternoon calls quicker than first thing on a Monday (general experience, not official data).
• Have your National Insurance number, letters and a pen ready.
• If you cannot use a phone, use Relay UK (18001 first) or the BSL video relay service.

More general tips are on our getting through page.

PIP and Universal Credit

PIP is paid separately from Universal Credit, and you can get both at the same time. Getting the daily living part of PIP can affect other parts of your Universal Credit — for example the housing rules for single people under 35 and deductions for other adults in your home. See housing costs. If someone cares for you for 35 hours a week or more, they may be able to get the carer element or Carer's Allowance.

Disagreeing with a decision

Ask for a mandatory reconsideration first, usually within one month of the decision letter, then appeal to the tribunal if you still disagree. Full steps: how to appeal a benefit decision.

Related guides: Start a PIP claim · DLA · Disability & Motability · How to appeal

Last checked against official sources: 24 October 2026. Numbers, amounts and opening hours can change — if in doubt, check GOV.UK.